Shipping

- FREE standard delivery on orders over $120 within Canada & USA.
- Standard delivery flat rate of $12 CAD within Canada & USA.
- Local pick-up available at checkout. Please wait for our email notification for pickup.

Studio address: 6-3871 North Fraser Way, Burnaby, BC.

Processing Time

Once an order is placed, it may take up to 1-4 business days to be fully processed. You will receive a email notification once your order has been shipped.

Shipping time

CANADA - Standard shipping (tracked) 2-9 business days
USA - Standard shipping (tracked) 4-10 business days

Damages and Missing Items

Please inspect your order immediately upon receipt. If you discover any damage or receive the incorrect item, kindly contact us within the next 36 hours. To facilitate a prompt resolution, please send an email to zoetstudio@gmail.com, providing a detailed description of the damage along with photographic evidence. We are committed to quickly addressing any issues you may encounter :)

Returns

Your satisfaction is very important. If you have any questions or spot an issue with your product, please do not hesitate to contact me at hello@zoetstudio.com and I will do my best to help. I will always aim to respond promptly. As our products are all individually handmade in small batches, slight color variations may appear by nature. These are unique features to each of our creations and won't affect, in any way, the normal use of the product.